Return and Refund Policy

At NUVIONA PLANTSANDFLOWERS, customer satisfaction is important to us. Please review our return and refund policy carefully before making a purchase.

1. Return Eligibility

  • Customers may request a return within 7 days from the date the order is delivered.

  • To be eligible for a return, items must be:

    • Unused and in their original condition

    • In original packaging

    • Accompanied by proof of purchase (order number or receipt)

2. Exchange Policy

  • Exchanges are accepted within 10 days from the date of delivery.

  • If you wish to exchange an item, please contact us first to confirm availability.

  • The replacement item will be shipped once the returned item is received and inspected.

3. Non-Returnable Items

Certain items are not eligible for return or exchange, including:

  • Items damaged due to misuse, neglect, or improper care

  • Items returned outside the allowed return or exchange timeframes

  • Final sale or clearance items (if applicable)

4. Return Process

To initiate a return or exchange, please follow these steps:

  1. Contact us at contact@nuviona.store within the return window.

  2. Provide your order number and reason for return.

  3. Once approved, you will receive return instructions.

  4. Ship the item back using the provided instructions.

Customers are responsible for return shipping costs unless the item is defective or incorrect.

5. Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • If approved, refunds will be issued to the original payment method.

  • Refund processing time: customers will receive their refund within 5–10 business days after approval.

  • Please note that processing times may vary depending on your bank or payment provider.

6. Damaged or Incorrect Items

  • If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

  • Provide clear photos and your order number so we can resolve the issue promptly.

7. Late or Missing Refunds

If you have not received your refund after 10 business days:

  • Check with your bank or credit card provider

  • Contact us at contact@nuviona.store for further assistance

8. Contact Information

For any questions regarding returns or refunds, please contact us:

NUVIONA PLANTSANDFLOWERS
📞 Phone: 270-661-1067
📧 Email: contact@nuviona.store
🏢 Address:
Pro-tea Tea LLC
5224 S Dale Mabry Hwy
Tampa, FL 33611
United States